Privacy Policy

Effective date: 26 August 2026

ZimboDrive respects your privacy. This policy explains how information is handled when you use ZimboDrive rides, Sheya shared journeys, parcel delivery, wallet and related services.

INFORMATION WE COLLECT

• Account and verification information, including your phone number, profile details and OTP verification records.

• Ride, shared-journey and parcel details, including pickup and destination information.

• Location information when you choose features that need it, such as nearby drivers, route matching and live trip progress.

• Driver, vehicle, delivery-partner and identity-verification information where required for approval and safety.

• Transaction, wallet and payment-status records. ZimboDrive does not need to store your mobile-money PIN.

• Device, diagnostic, security and usage information needed to operate and protect the service.

HOW WE USE INFORMATION

We use information to create and protect accounts; match riders, drivers and delivery partners; calculate routes and estimates; support payments; provide trip and delivery updates; prevent fraud; investigate safety incidents; provide support; improve the service; and comply with law.

WHEN INFORMATION IS SHARED

Information may be shared with the drivers, riders or delivery partners involved in a confirmed service; with payment, hosting, mapping, messaging, verification and support providers acting for ZimboDrive; when required by law; or when reasonably necessary to protect users and the public. We do not sell personal information.

LOCATION AND COMMUNICATIONS

Location access is used only for features that need location. Device permissions can be changed in your operating-system settings, although some features may stop working. Service messages such as OTPs, trip updates and safety notices are used to operate your account.

RETENTION AND SECURITY

Information is kept only as long as reasonably needed for service, safety, dispute, legal and accounting purposes. ZimboDrive uses practical technical and organisational safeguards, but no online service can guarantee absolute security.

YOUR CHOICES

You may review or update profile information in the app, change device permissions, and request help with access, correction or deletion through ZimboDrive’s official support channel. Some records may be retained where required for safety, fraud prevention, disputes or law.

CHANGES

This policy may be updated as the service develops. Material changes will be identified by a revised effective date and, where appropriate, an in-app notice.

CONTACT

Privacy questions may be sent through the official ZimboDrive support channel shown in the app and on this website.