Terms of Service

Effective date: 26 August 2026

These Terms govern use of ZimboDrive rides, Sheya shared journeys, parcel delivery, wallet and related services. By creating an account or using the service, you agree to these Terms.

1. THE SERVICE

ZimboDrive provides technology that helps users request rides, coordinate shared journeys, arrange parcel delivery, communicate with matched participants and record eligible payments. Availability and service features vary by location. Drivers and delivery partners may operate independently, subject to applicable law and ZimboDrive approval requirements.

2. ACCOUNTS

Provide accurate information, keep your phone and device secure, and never share an OTP. You are responsible for activity under your account. Tell ZimboDrive promptly if you suspect unauthorised access.

3. REQUESTS, OFFERS AND MATCHING

Review pickup, destination, route, participant, vehicle and fare information before confirming. A request is not guaranteed to be accepted. Driver bids, shared-route matches, ETAs and estimates may change because of traffic, location accuracy, demand and other conditions.

4. PAYMENTS

Cash is the default payment method. EcoCash or wallet payment may be available for eligible services. You remain responsible for agreed fares, authorised charges, reversals and any lawful fees shown before confirmation. Never disclose a mobile-money PIN to a driver, rider or delivery partner.

5. USER RESPONSIBILITIES

Use the service lawfully and respectfully. Follow reasonable safety instructions, wear seat belts where available, protect other users’ privacy, provide correct parcel information and do not interfere with another person’s account, trip or payment.

6. PROHIBITED USE

Do not use ZimboDrive for fraud, harassment, discrimination, violence, unsafe driving, account sharing, false requests, unlawful goods, weapons, hazardous materials, stolen property or any activity that risks people, property or the service.

7. PARCELS

The sender is responsible for lawful contents, safe packaging, accurate collection and delivery details, and any required declaration. ZimboDrive or a delivery partner may refuse an unsafe, prohibited, misdescribed or impractical parcel.

8. CANCELLATIONS, DISPUTES AND REFUNDS

Cancellation consequences depend on the stage of a service and any conditions shown before confirmation. Report payment, safety, delivery or service disputes promptly through the official support channel. Eligibility for a refund or adjustment depends on the evidence, payment method and applicable law.

9. SAFETY

Checks, ratings, identity tools and live trip information reduce risk but cannot remove every risk. Use good judgment, confirm the vehicle and participant details shown in the app, and contact emergency services when immediate assistance is required.

10. SUSPENSION OR TERMINATION

ZimboDrive may restrict or suspend access to protect users, investigate suspected misuse, comply with law or enforce these Terms. Users may stop using the service at any time and may request account assistance through the official support channel.

11. SERVICE AVAILABILITY AND LIABILITY

The service is provided subject to availability. To the extent permitted by law, ZimboDrive is not responsible for delays or failures outside its reasonable control. Nothing in these Terms removes rights or liability that cannot lawfully be excluded.

12. CHANGES AND GOVERNING LAW

These Terms may be updated as the service develops. Material changes will be identified by a revised effective date. These Terms are governed by the laws of Zimbabwe, subject to any mandatory consumer protections.

13. CONTACT

Questions about these Terms may be sent through the official ZimboDrive support channel shown in the app and on this website.